Services
About
We are on a mission to make healthcare better.
What We do
Since our beginning in 1979, HSAG has been committed to improving the quality of healthcare services in order to achieve the best possible patient outcomes.
We provide healthcare quality expertise to those who deliver care and those who receive care, and tools and resources for patients, families, and caregivers to be advocates for their own health.
Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for Medicare
For more than 40 years, HSAG has worked to improve the quality of healthcare services for Medicare patients to achieve the best possible patient outcomes through our work as part of the Quality Improvement Organization (QIO) Program. The QIO Program is a national healthcare initiative whose primary focus is to improve the healthcare that Medicare patients receive.
External Quality Review Organization (EQRO) for Medicaid
HSAG is the largest EQRO in the nation and provides quality review services for states that operate Medicaid managed care programs and fee-for-service programs. Our services affect 44 million Medicaid recipients, approximately 49 percent of the nation’s Medicaid population.
End Stage Renal Disease (ESRD) Network Contractor
HSAG has worked for over two decades on improving the health and quality of life of individuals with kidney disease. We work with dialysis facilities, organ procurement organizations, transplant hospitals, federal and state associations, and the Centers for Medicare & Medicaid Services (CMS) to improve the care rendered to individuals with kidney disease. We also work directly with individuals with kidney disease and their families and caregivers to provide education, assist in their navigation of the healthcare system, and receive feedback from them to improve the work that HSAG conducts.
Our Values
HSAG is committed to a level of quality that drives improvement in our nation’s healthcare services.
We embody quality in all we do: in the services we provide, the knowledge we share, and the relationships we build with providers, patients, families, and caregivers.
Mission
To positively affect the quality of healthcare by providing information and expertise to those who deliver and those who receive health services.
Vision
To be the nationally recognized leader in healthcare quality improvement.
Values
We value quality, trust, integrity, expertise, and respect.
Executive Leadership
HSAG employs some of the brightest minds in the industry who are passionately committed to improving healthcare services for all. Learn more about our leadership team.
By the Numbers
Who We Serve
54%
of our nation’s Medicaid population
30%
of our nation’s kidney dialysis patients
Our History
A Timeline of Important Milestones
1979
HSAG is founded to improve the quality of our nation’s healthcare services.
For over 45 years, HSAG has provided quality expertise to those who deliver and receive care and developed innovative tools and resources for patients, families, and caregivers to be advocates for their own health.
1984
HSAG becomes a Medicare Quality Improvement Organization (QIO)
As a Centers for Medicare & Medicaid Services (CMS) QIO for more than 40 years, HSAG has worked to improve the quality of healthcare services for Medicare beneficiaries to achieve the best possible outcomes.
1997
HSAG becomes a Medicaid External Quality Review Organization
For more than two decades, HSAG has provided quality review services for states that operate Medicaid managed care programs and fee-for-service programs on timeliness, access, and quality of services furnished to Medicaid enrollees.
1998
HSAG’s national survey work begins
For more than 25 years, HSAG has worked to support CMS in raising the patient’s voice in various healthcare settings by measuring and reporting information about patient experience of care and health outcomes.
1998
Advanced analytic services deliver data-driven results and innovation
Recognizing an evolving healthcare landscape, HSAG began to leverage the latest techniques in data science and advanced analytics, and currently AI, to assess the impact of healthcare programs and policies on the entire spectrum of care delivery.
2000
HSAG becomes accredited to perform NCQA HEDIS® audits
HSAG begins performing audit services for commercial, Medicaid, and Medicare Advantage health plans and other entities interested in performance measure validation.
2003
HSAG acquires Florida Medical Quality Assurance, Inc. (FMQAI)
HSAG and FMQAI began working together as one organization to deliver quality improvement interventions to healthcare providers and improve patient care.
2003
HSAG starts End Stage Renal Disease (ESRD) work to improve kidney health
HSAG became an ESRD Network to provide quality improvement, data management, grievance investigation, technical assistance, and education services for dialysis providers and patients with ESRD.
2025
Today and beyond
HSAG continues to strengthen its core lines of business and is recognized as a national leader in healthcare quality improvement organization by local, state, and national partners and stakeholders.
Join Our Team
Make a positive impact on our nation’s healthcare system
Help patients, providers, families, and caregivers achieve better health outcomes. Join our team today!
Partner With Us
HSAG is looking to partner at the local level with like-minded small businesses.
As our business grows we want to share economic opportunities with the small-business community.
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