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Past Event Sticker

Overcoming the Crisis: Policy and Practice Opportunities for Building a Strong Direct Care Workforce

Young Female Doctor Adults with Medical Staff at Home

Tuesday, November 30, 2021, 10:30 a.m. to 11:30 a.m. PT.

In every state across the country, the direct care workforce crisis is reaching a breaking point due to surging demand for long-term care coupled with an unprecedented labor shortage. But change is possible!

Join PHI's Kezia Scales and Emily Dieppa to hear about how recent federal policy changes may help transform our long-term care system, as well as to learn practical strategies for recruiting and retaining the direct care workers that are needed right now.

Recommended Audience

Nursing home administrators, directors of nursing, human resources, marketing, and any other staff connected to direct-care recruitment, hiring, supervision, and retention. 


Kezia Scales, PhD | As the Director of Policy Research, Kezia Scales oversees PHI’s national research strategies to effectively study the direct care workforce and its relationship to long-term care, providing an evidence base to inform public policies on this critical workforce. Kezia also currently serves on the Leadership Council of the National Consumer Voice for Quality Long-Term Care.

Emily Dieppa | As Director of Workforce Development, Emily leads PHI’s practice work focused on strengthening the direct care workforce within the long-term care system through developing innovative approaches to improving direct care job quality.