Skip to main content

Patient and Family Engagement (PFE)

Patient with Doctor Hispanic Senior Couple

The Centers for Medicare & Medicaid Services (CMS) recognizes that patients, families, and caregivers are essential partners in the effort to improve the quality and safety of healthcare provided to all patients. It is only by including them as active members of their own healthcare team that quality can be improved and care become more patient-centered; by fully engaging patients, families, and caregivers in the design, delivery and evaluation of care, it is made safer, treatment plan adherence is increased, and hospital readmissions are reduced. Research shows that individuals who feel responsible for their own health tend to have better health outcomes. 

The resources found here will help all participants on the healthcare team to fully engage in the process of care for end stage renal disease (ESRD) patients.

Tools for Implementing Change

Techniques for Root Cause Analysis—Article from the National Institutes of Health Continuing Education Courses Understanding Rapid Cycle Improvement QI: A Culture of Change

View Resource

Improving Patient Participation at the Facility Level

These resources will be helpful in helping facility staff to engage patients in their care and in the facility:

View Resource

Including Patients in QAPI/Governing Body

These resources can be used to help patients to participate successfully in facility Quality Assurance and Performance Improvement (QAPI) and/or governing board meetings. QAPI Invitation Template My QAPI Notes Nothing About Me Without Me: Including Patients in QAPI and Governing Body...

View Resource