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Patient & Family Engagement Quickinar Series

Medical Team Nurse Talking with Senior Patient
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Establishing a partnership with patients and families is imperative to improve patient quality and safety. The Centers for Medicare & Medicaid Services (CMS) has developed the 5 Metrics for Person and Family Engagement to provide HQIC facilities a framework to engage patients and families in their care. This begins prior to admission and continues throughout hospitalization until discharge. Discover how to achieve these metrics, keep patients and families at the center of care, and engage staff to form an alliance with patients and families. These short, 30-minute presentations will address the criteria to meet these measures and will assist your facility in improving your patient and family engagement (PFE).

Register for the full PFE Quickinar Series
February 2–July 20, 2023 (Sessions 1–12)
1st and 3rd Thursdays of the month, 1 p.m. ET (12 noon CT  | 11: a.m. MT  |  10 a.m. PT)
https://bit.ly/pfe-quickinars

 

Introduction to Patient and Family Engagement

Thursday, February 2, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Define PFE and it's importance for hospitals.
  • Describe five CMS PFE metrics.
  • Introduce concept of organizational readiness for PFE.
  • Discuss how PFE relates to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®), Star Ratings, and Medicare Beneficiary Quality Improvement Project (MBQIP).

Webinar online link: https://hsagonline.webex.com/weblink/register/rf9e026478ace0353720b817c0ecd464f
Event number: 2453 482 0683
Call in phone #: 1.415.655.0003

Achieving Patient and Family Centered Care

Thursday, February 16, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

This session will outline a business case to establish leadership support and engagement to integrate health equity.

Objectives:

  • Practice patient and family centered care.
  • Summarize how to promote PFE.
  • Facilitate patient and family participation in care where possible.
  • Examine staff comfort regarding patient and family participation in care.

Webinar online link: https://hsagonline.webex.com/weblink/register/r05951bd27eb4bcbd86648f8934ab0073
Event number: 2458 129 9403
Call in phone #: 1.415.655.0003

Preparing for Patient and Family Engagement Programs

Thursday, March 2, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Identify strategies, tools, and resources to engage leadership and promote buy-in.
  • Discuss how PFE benefits your hospital and improves satisfaction scores.
  • Review strategies to prepare and train staff and clinicians for PFE.

Webinar online link: 
https://hsagonline.webex.com/weblink/register/r17ac0c26ddfad5732d0bd9e1268a1038
Event number: 2463 391 9483
Call in phone #: 1.415.655.0003

 

Engaging the Patient and Care Partner to Prepare for Hospital Admission

Thursday, March 16, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Discuss planning checklists for planned admissions.
  • Identify opportunities to collaborate and engage members of the healthcare team.
  • Describe how to involve the patient/care partner in the plan of care.
  • Review a PFE pamphlet to prepare a patient and care partner for their hospital stay.

Webinar online link: https://hsagonline.webex.com/weblink/register/rb2fd27d365455e71dbf13dbe7cb6ff22  
Event number: 2457 097 5174
Call in phone #: 1.415.655.0003

Engaging Patients and Family to Prepare for Hospital Discharge

Thursday, April 6, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Demonstrate methods of assessing patient social needs prior to discharge.
  • Summarize the concept of discharge planning beginning at admission.
  • Review how to use checklists to prepare patient for discharge.
  • Refer to care coordination quickinars for more information on health literacy.

Webinar online link: https://hsagonline.webex.com/weblink/register/rebfffcc2b6e46dd3f1ea9ac8b87140ee
Event number: 2461 478 9723
Call in phone #: 1.415.655.0003

Role of Patient and Family Engagement in Readmission Prevention

Thursday, April 20, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Show relationship of PFE to Value Based Purchasing.
  • Discuss how social drivers impact the patient's likelihood of being readmitted.
  • Give examples of ways to prepare patients for self care outside the hospital.
  • Define Teach-Back.

Webinar online link: https://hsagonline.webex.com/weblink/register/r55a4c110abddc507ffb4cfde7d017324
Event number: 2452 976 2139
Call in phone #: 1.415.655.0003

 

How Bedside Hand Off Can Improve Patient Outcomes

Thursday, May 4, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Describe how to engage staff in bedside hand off.
  • Identify the types of nursing units successful with bedside shift report.
  • Discuss multiple rounding processes in the bedside report.
  • Identify opportunities to engage the patient and care partner in a shift report.

Webinar online link: https://hsagonline.webex.com/weblink/register/rb51072d56c6f9bbe0e8bba28de369225
Event number: 2466 953 8759
Call in phone #: 1.415.655.0003

Adverse Event Transparency: Supporting Patients, Families, and Staff

Thursday, May 18, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Discuss the importance of adverse event transparency.
  • Identify the impact of adverse events to patients, families, and staff.
  • Demonstrate how programs like Communication And Optimal Results (CANDOR), can assist in supporting patients, families, and staff through an adverse events.

Webinar online link: https://hsagonline.webex.com/weblink/register/r8a7f1f96a0d52b4495416491fc24e312
Event number: 2461 313 5175
Call in phone #: 1.415.655.0003

The Role of the Hospital Patient and Family Engagement Advisor

Thursday, June 1, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Identify key skills for a PFE advisor.
  • Identify roles and responsibilities of the PFE advisor to leadership, staff, and Patient and Family Advisory Council (PFAC) members.
  • Explore how to integrate PFE advisor roles into existing positions.

Webinar online link: https://hsagonline.webex.com/weblink/register/rab81ab38a6905a0f181ae358dbfdcb13
Event number: 2464 235 7362
Call in phone #: 1.415.655.0003

Selecting, Training, and Engaging Patient and Family Advisors

Thursday, June 15, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Describe how to get started with patient representation at your facility.
  • Review the PFE Roadmap to Success.
  • Give examples of how to operationalize PFE and PFAC activities.
  • Express importance of developing mutual trust
  • Examine confidentiality and HIPAA guidelines and training for patient and family advisors.

Webinar online link: 
https://hsagonline.webex.com/weblink/register/rb66f26556373228ea0f2629bd0a787e5
Event number: 2466 815 6434
Call in phone #: 1.415.655.0003

Patient and Family Engagement Best Practices: Critical Access and Small Rural Hospitals

Thursday, July  6, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Identify the importance of a PFE program/PFAC in critical access hospitals (CAHs) and small rural hospitals.
  • Describe successes with building a robust PFE Program/PFAC.
  • Identify strategies grow a PFE program/PFAC in a CAH/small rural hospital.
  • Discuss barriers and mitigation strategies in developing a PFE program/PFAC in a CAH/small rural hospital.

Webinar online link: https://hsagonline.webex.com/weblink/register/r6c2b135290d48fa11edfdb5e747a8229
Event number: 2465 122 2627
Call in phone #: 1.415.655.0003

Patient and Family Engagement Best Practices: Acute Care Hospitals

Thursday, July 20, 2023 | 1 p.m. ET | 12 noon CT | 11 a.m. MT | 10 a.m. PT

Objectives:

  • Describe successes in building a robust PFE Program/PFAC.
  • Identify stragies to "grow" a PFE Program/PFAC.
  • Discuss barriers and mitigation strategies in developing a PFE Program/PFAC.

Webinar online link: https://hsagonline.webex.com/weblink/register/r735de34b8cb8dcbeeb4efe06a468aa83
Event number: 2453 499 4671
Call in phone #: 1.415.655.0003