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Quality and Safety Series

Medical Team Looking at Xray Nurse Talking with Senior Patient

Find resources to assist your quality improvement journey, from planning and preparation to sustaining your organization's gains. Topic areas contain short video presentations (a.k.a., "quickinars") and associated tools and resources to support your organization. Sign up for future live quickinars at:


Quality Series: Organizational Readiness

Download the Organizational Readiness Slides (PDF) 

View the Organizational Readiness Quickinar Recording 

Organizational Readiness Tool to Download

Action Plan Template (PDF)

Quality Series: Rapid-Cycle Improvement

Rapid-Cycle Improvement Slides (PDF) 

Rapid-Cycle Improvement Quickinar Recording

Rapid-Cycle Improvement Tools to Download 

Quality Series: SMART (Specific, Measurable, Achievable, Realistic, Time-based) Goals

SMART Goals Slides (PDF)

SMART Goals Quickinar Recording 

SMART Goals Tools to Download 

Quality Series: Strengths, Weaknesses, Opportunities, Threats (SWOT) Analysis

SWOT Analysis Slides (PDF) 

SWOT Analysis Quickinar Recording 

SWOT Analysis Tool to Download 

SWOT Analysis Template (Fillable PDF)

Quality Series: Voice of the Customer

Voice of the Customer Slides (PDF)

Voice of the Customer Quickinar Recording 

Voice of the Customer Tools to Download

Materials coming soon!

Quality Series: 5 Whys

5 Whys Slides (PDF)

5 Why Recording

5 Whys Tool to Download

Quality Series: Prioritization Matrix

Coming Soon!

Quality Series: Data Plan

Materials coming soon!


Quality Series: Action Hierarchy

Materials coming soon!

Quality Series: Action Planning

Materials coming soon!

Action Planning Slides (PDF)

Action Planning Recording

Action Planning Tools to Download

  • Action Planning Template (Word)
  • Action Planning Template (PDF)

Quality Series: FMEA (Failure Mode and Effects Analysis)

Materials coming soon!

Quality Series: Communication Plan

Coming soon!

Quality Series: Kamishibai

Coming soon!

Quality Series: A3 Thinking

Coming Soon!

Quality Series: Data Visualization

Coming Soon!

Quality Series: Variation, Monitoring, and Course Correction

Coming Soon!

Quality Series: Process Observation

Coming Soon!

Quality Series: Control Plan

Coming Soon!