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Grievance Process & Patient Rights
If you have a concern about the care being provided to you or a family member in a dialysis facility or transplant center, you are encouraged to speak to the facility manager, charge nurse or social worker first. However, you may call the Network at any time regarding your concern. Dialysis...
https://www.hsag.com/en/esrd-networks/about-us/grievance-process/Section 508 Compliance Statement
HSAG Accessibility Conformance Report The purpose of this report is to assist you in making preliminary assessments regarding HSAG products and services with features that support accessibility. The first table of the report provides a summary view of each of the compliance standards and links to...
https://www.hsag.com/en/section-508-compliance-statement/App Dev Testing Page
The mission of the Network includes helping dialysis and transplant facilities to improve the level of care provided to patients with end stage renal disease (ESRD). We accomplish this through providing: Education Resources Technical assistance We are also involved in the collection and...
https://www.hsag.com/en/app-dev-testing-page/FAQs
If your question is not answered in the below Frequently Asked Questions, please send your query to: KElliott@hsag.com
https://www.hsag.com/en/florida-eqro/faqs/For Providers
The mission of the Network includes helping dialysis and transplant facilities to improve the level of care provided to patients with end stage renal disease (ESRD). We accomplish this through providing: Education Resources Technical assistance We are also involved in the collection and...
https://www.hsag.com/en/esrd-networks/provider-services/Fraud, Waste, and Abuse Reviews
In alignment with terms and conditions of the Coordinated Care Organization (CCO) contract and all applicable rules and laws by Exhibit B, Part 9—Program Integrity, the CCOs are required to develop a Fraud, Waste, and Abuse (FWA) Prevention Handbook that includes written policies and...
https://www.hsag.com/en/myoregoneqro/fraud-waste-and-abuse-reviews/Network Access Evaluations
Federal and state regulations governing Medicaid services require that each Coordinated Care Organization (CCO) maintains a network of appropriate healthcare providers to ensure adequate access to all services covered under the Medicaid contract. Each CCO must submit documentation to the state...
https://www.hsag.com/en/myoregoneqro/network-access-evaluations/For Patients and Families
The Network provides services to help ensure transplant and end stage renal disease (ESRD) patients are receiving the best care possible. We do this by: Working with dialysis and transplant facilities to improve the quality of care Investigating patient grievances Providing patient and provider...
https://www.hsag.com/en/esrd-networks/patient-and-family-services/Healthcare Policy and Quality Measurement
The HSAG Healthcare Policy and Quality Measurement Division provides clinical and analytical expertise for quality measure development, healthcare policy and evaluation, and medication safety. To support our customers, HSAG's multidisciplinary team draws on extensive experience in healthcare...
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