Services
Services
Survey Administration & Analysis
Improving patient experiences with care and outcomes via primary survey data collection and advanced analytics.
Intent
What we do
HSAG offers survey administration and analysis services for the improvement of patients’ experiences with care and providers’ experiences with the healthcare system. Using both standardized and customized survey instruments, we collect objective feedback from patients and providers alike to help organizations make informed decisions that improve results.
Who we serve
We work with individual providers, managed care organizations, state Medicaid agencies, and other government entities to provide survey administration and advanced analytic services.
Why HSAG?
HSAG has been offering comprehensive survey administration and analytic services since 1999.
Working with us means benefiting from knowledge gleaned from the administration and analysis of more than 5 million patient experience surveys and tens of thousands of provider surveys in the past decade.
Nationally Recognized
Collaborate with a survey firm that’s recognized as a National Committee for Quality Assurance (NCQA) Consumer Assessment of Healthcare Providers and Systems (CAHPS®)1 survey vendor.
Custom Analyses
Get custom survey data analyses that match the unique analytic needs of your organization, including weighting, segmentation analyses, cross tabulations, bias assessment, correlations, and significance testing. HSAG provides custom reporting and supports data mining and visualization through Tableau dashboards. HSAG will provide actionable recommendations for patient and provider experience improvement.
A Unique Perspective
HSAG is not only a NCQA-certified Healthcare Effectiveness Data and Information Set (HEDIS®)2 CAHPS Survey vendor—we are also the only External Quality Review Organization (EQRO) that holds this designation. This allows us to use our knowledge of Medicaid policies, in conjunction with our survey expertise, to provide results of any survey from a different perspective.
Supported Surveys
HSAG currently offers administration and analysis support for the following surveys.
CAHPS Health Plan Survey
The CAHPS Health Plan Survey is used by NCQA for health plan accreditation and by the Centers for Medicare & Medicaid Services (CMS) for Medicaid and Children’s Health Insurance Program (CHIP) core set reporting. HSAG is an NCQA-certified HEDIS CAHPS Survey vendor and supports survey administration to facilitate NCQA data submission for health plan accreditation and Agency for Healthcare Research and Quality (AHRQ) CAHPS Database submission for CMS core set requirements.
CAHPS HCBS Survey
The CAHPS Home and Community-Based Services (HCBS) Survey is used to assess the experience of care for members receiving long-term services and support. The CAHPS HCBS survey is part of CMS’ HCBS quality measure set and is a survey instrument that will meet Money Follows the People (MFP) grant recipient mandatory reporting requirements. HSAG supports survey administration and facilitates AHRQ CAHPS database submission for CMS reporting requirements.
CAHPS Clinician & Group Survey
The CAHPS Clinician & Group Survey is used to assess the experience of care with providers in a primary care or specialty setting. HSAG has used the CAHPS Clinician & Group Survey to assess patient-centered medical homes, community health centers, and accountable care organization (ACO) models.
Provider Surveys
HSAG develops provider surveys that are customized to obtain important provider perspectives on health plans, authorization and care coordination processes, and the healthcare delivery system and services.
1 CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
2 HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
Learn More
Survey Administration & Analytic Services
If you are interested in learning more about HSAG’s survey administration and analytic services, please contact us.