Introduction to Patient and Family Engagement
Thursday, February 2, 2023
Objectives:
- Define PFE and it's importance for hospitals.
- Describe five CMS PFE metrics.
- Introduce concept of organizational readiness for PFE.
- Discuss how PFE relates to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®), Star Ratings, and Medicare Beneficiary Quality Improvement Project (MBQIP).
Achieving Patient and Family Centered Care
Thursday, February 16, 2023
This session will outline a business case to establish leadership support and engagement to integrate health equity.
Objectives:
- Practice patient and family centered care.
- Summarize how to promote PFE.
- Facilitate patient and family participation in care where possible.
- Examine staff comfort regarding patient and family participation in care.
Preparing for Patient and Family Engagement Programs
Thursday, March 2, 2023
Objectives:
- Identify strategies, tools, and resources to engage leadership and promote buy-in.
- Discuss how PFE benefits your hospital and improves satisfaction scores.
- Review strategies to prepare and train staff and clinicians for PFE.
Engaging the Patient and Care Partner to Prepare for Hospital Admission
Thursday, March 16, 2023
Objectives:
- Discuss planning checklists for planned admissions.
- Identify opportunities to collaborate and engage members of the healthcare team.
- Describe how to involve the patient/care partner in the plan of care.
- Review a PFE pamphlet to prepare a patient and care partner for their hospital stay.
Engaging Patients and Family to Prepare for Hospital Discharge
Thursday, April 6, 2023
Objectives:
- Demonstrate methods of assessing patient social needs prior to discharge.
- Summarize the concept of discharge planning beginning at admission.
- Review how to use checklists to prepare patient for discharge.
- Refer to care coordination quickinars for more information on health literacy.
Role of Patient and Family Engagement in Readmission Prevention
Thursday, April 20, 2023
Objectives:
- Show relationship of PFE to Value Based Purchasing.
- Discuss how social drivers impact the patient's likelihood of being readmitted.
- Give examples of ways to prepare patients for self care outside the hospital.
- Define Teach-Back.
How Bedside Hand Off Can Improve Patient Outcomes
Thursday, May 4, 2023
Objectives:
- Describe how to engage staff in bedside hand off.
- Identify the types of nursing units successful with bedside shift report.
- Discuss multiple rounding processes in the bedside report.
- Identify opportunities to engage the patient and care partner in a shift report.
Adverse Event Transparency: Supporting Patients, Families, and Staff
Thursday, May 18, 2023
Objectives:
- Discuss the importance of adverse event transparency.
- Identify the impact of adverse events to patients, families, and staff.
- Demonstrate how programs like Communication And Optimal Results (CANDOR), can assist in supporting patients, families, and staff through an adverse events.
The Role of the Hospital Patient and Family Engagement Advisor
Thursday, June 1, 2023
Objectives:
- Identify key skills for a PFE advisor.
- Identify roles and responsibilities of the PFE advisor to leadership, staff, and Patient and Family Advisory Council (PFAC) members.
- Explore how to integrate PFE advisor roles into existing positions.
Selecting, Training, and Engaging Patient and Family Advisors
Thursday, June 15, 2023
Objectives:
- Describe how to get started with patient representation at your facility.
- Review the PFE Roadmap to Success.
- Give examples of how to operationalize PFE and PFAC activities.
- Express importance of developing mutual trust
- Examine confidentiality and HIPAA guidelines and training for patient and family advisors.
Patient and Family Engagement Best Practices: Critical Access and Small Rural Hospitals
Thursday, July 6, 2023
Tahoe Forest slide presentation
Tahoe Forest video I am the Patient Experience
Objectives:
- Identify the importance of a PFE program/PFAC in critical access hospitals (CAHs) and small rural hospitals.
- Describe successes with building a robust PFE Program/PFAC.
- Identify strategies to grow a PFE program/PFAC in a CAH/small rural hospital.
- Discuss barriers and mitigation strategies in developing a PFE program/PFAC in a CAH/small rural hospital.
Patient and Family Engagement Best Practices: Acute Care Hospitals
July 27, 2023
Objectives:
- Describe successes in building a robust PFE Program/PFAC.
- Identify stragies to "grow" a PFE Program/PFAC.
- Discuss barriers and mitigation strategies in developing a PFE Program/PFAC.
